Frequently Asked Questions
Do i need to register before buying on My Mom And Me?
- No, you can proceed with checkout as a guest. Registering an account will however make future purchases faster.
What are the methods of payment?
1. Manual EFT
Banking Details For Manual EFT:
Account Holder : PHAETON PC SERVICES CC
Account Number : 62486649589
Branch Code : 250655
2. Credit / Debit Cards (Visa & MasterCard)
3. Instant EFT
If you are paying by EFT, please wait for your e-mail confirmation after placing your order in order to confirm the order and delivery amount.
Are my credit details safe?
- Yes, they are 100% safe as all details are handled through our payment gateway called "PAYFAST" . We have no access to any confidential information. Please visit www.payfast.co.za for more information.
Can i cancel my order?
- Yes, but only if the order has not been sent out. If your order has been dispatched then we will charge a 15% handling fee and applicable courier fees for the delivery and return.
I need to change my delivery address?
- You can change your delivery address before the parcel has been dispatched. Please send your change of address via whatsapp (082 324 5070) or by e-mail via email@example.com.
I want to return my product?
- You need to contact us via phone, e-mail or whatsapp within the 7 day period from date of delivery or the warranty becomes void. For further details, please refer to our refund policy